Due to the intimate and personal nature of the products, we do not have any kind of satisfaction guarantee. No medical claims are implied or warranted by the use of these products.
All sales are final on intimate products. All sales are final on clearance items that are marked down from their original price. All sales on bundled kits are final. They may not be returned or exchanged.
Everything we ship from our warehouse is brand new. To ensure the safety and care of our customers we cannot accept returns on items that may constitute a health risk. Once any product leaves our warehouse, we consider them to be used and non-resellable.
Discontinue use if any pain, irritation or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, these products should not be used on swollen or inflamed areas or skin.
We understand that ordering online without seeing your items in person can be challenging. We want you to be pleased with your selection and have done our best to bring you the most detailed product pictures and descriptions. We expect you to perform your due diligence in researching products for consideration and purchase. Due to the variations in mobile devices and computer monitors, colors may differ from what you perceive on your particular screen. Measurements are provided as per the manufacturer and also may vary slightly from the actual object. This is the most accurate information we have at the time a product is added to the site.
Defective items are rare (less than 1%). In the event you have a defective item, you must contact us within 15 days of purchase. We may exchange the defective product for the same item only. We will do our best to make things right. Please contact us at firstname.lastname@example.org.